WiscNet Support

WiscNet Technical Support

Yes, real, live human beings eager to lend a hand. Email support@wiscnet.net or call 608-442-6761 ext. 2 to contact WiscNet's technical support crew, who are available Monday - Friday from 7:45am - 4:45pm. Our network operations center is available after hours at 608-442-6761 ext. 1.

For billing or financial questions or concerns, please e-mail billing@wiscnet.net.

These folks work not only to resolve whatever is standing in your way but also to teach and learn along with you. While we know a little more than the average person about what's going on across the network, we're also curious about what else we can learn from and help you out with.

WiscNet Status & Network Operations Center

WiscNet's Network Operations Center is responsible for monitoring its network round the clock every day of the year. They provide updates on network outages and related information on their website at status.wiscnet.net. The most common cause of outages is power failures, which can be triggered by storms or network maintenance activities. Our NOC can be reached 24x7x365 at (608) 442-6761 ext. 1 for any service disruptions you encounter.

WiscNet offers various notification options for its members. Subscribers can choose to receive updates through email, text messages, or RSS feeds. These notifications inform users about incidents, including their creation, updates, resolution, or changes in status. Subscribers can select the type of incidents they want to be notified about, such as those specific to their organization, incidents involving organizations in their community area networks, or all incidents across all WiscNet member organizations.

By leveraging these notifications, subscribers can integrate them into their organization's help desk, mailing lists, and key contacts. This ensures that relevant stakeholders are promptly informed about network incidents. WiscNet utilizes Atlassian's Statuspage platform to communicate outage details effectively.

WiscNet Graphs

The next most popular tool for WiscNet members is WiscNet's graphs at graphs.wiscnet.net. You can search for your Member Organization name using shorter sections of text, such as "Abbotsford" or "Wrightstown". (If you have any issues finding your graphs, please reach out to support@wiscnet.net.)

WiscNet's bandwidth graphs will indicate how much real-time traffic is coming in and going out based on whatever time frame you choose, ranging from the past 6 hours to the past 6 years. This data can be used for anything from simple real-time troubleshooting to long-range planning for additional capacity. In addition to bandwidth, WiscNet provides graphs indicating device errors, ping response time, cpu usage, temperature, and uptime.

WiscNet Bandwidth Testing

We prefer speedtest.wiscnet.net to allow members to see upload and download (Mbps), ping, and jitter (ms). It's important to note that this speed testing style's accuracy diminishes with larger bandwidth circuits. The hardware performance of the machine running this test will also significantly impact the results. Example: If you are connected to your network via 802.x WiFi, you are likely going to hit a ceiling of 200 - 300 Mbps simply based on the limitations of your wireless card. Similarly, if you are connected via ethernet and have a 1 Gbps capacity card, you aren't going to see and push 5 Gbps of traffic. 

If you are interested in a bit more technical and accurate form of bandwidth testing, visit WiscNet's Knowledge Base page on Bandwidth Testing. WiscNet's IPERF testing allows WiscNet member organizations to test and troubleshoot their connection by flooding it with packets of data.

WiscNet Weathermap

The WiscNet Network Weathermap is a graphical representation of WiscNet's backbone usage, updated every five minutes. Learn more »

WiscNet Knowledge Base

Straight from WiscNet's network engineering team, a collection of public-facing information about their projects and work. See kb.wiscnet.net.

WiscNet Cybersecurity Resources

WiscNet’s Platform team has pulled together various cybersecurity resources that may be helpful to our members and the community, updated regularly. See Cybersecurity Resources.